Customer Satisfaction Procedure (Mexico)
Did you get the Warranty Extension Plan? This plan is recommended by General Motors to supplement the warranty included with the new vehicle purchase.
See your dealer for details.
Customer Assistance Procedure
Owner satisfaction and goodwill are very important to your dealer and General Motors.
Normally, any problem with the transaction, sale, or usage of the vehicle must be handled by your dealer sales or service departments.
However, we recognize that despite the good intentions of all parties involved, sometimes a misunderstanding may occur.
If you have a problem that has not been satisfactorily handled through the normal means, we suggest the following steps:
STEP ONE
Explain your case to your dealer service agent, service manager, dealer sales agent, or sales manager, depending on your case.
Make sure that they have all necessary information. They are interested in your continual satisfaction.
STEP TWO
If you are not satisfied, please contact the general manager or your dealership owner to ask for their help. If they are not able to resolve your case, ask them to contact the right people at General Motors for support, if needed.
STEP THREE
If your case is not resolved in a reasonable amount of time by your dealer, please call the General Motors Customer Assistance Center (CAC) and provide the following information:
• Name
• Address
• Phone number
• Model year
• Brand
• Vehicle Identification Number (VIN)
• Mileage
• Delivery date
• Description of the problem
• Dealership name
• Dealership address
See Customer Assistance Offices (U.S. and Canada) on page 13‑5 or Customer Assistance Offices (Mexico) on page 13‑6 for more information.
See also:
Wheel Alignment and Tire Balance
The tires and wheels were aligned and balanced at the factory to provide the longest tire life and best overall performance. Adjustments to wheel alignment and tire balancing will not be necessary on ...
Making a Call
Calls can be made using the following commands.
Dial or Call: The dial or call command can be used interchangeably to dial a phone number or a stored name tag.
Digit Dial: This command allows a phon ...
Removing the Third Row Seats
To remove a third row seat:
1. Remove the cargo management system, if available and installed. See Cargo Management System on page 4‑4.
2. Remove anything on or under the seat.
Notice: Foldin ...